Support
Publicly available help for FocusCue.
FocusCue support is available for setup, playback modes, permissions, browser remote workflows, external display troubleshooting, and App Store launch questions.
Contact methods
We aim to reply within 1 to 2 business days.
Help topics
- Microphone permission guidance for voice-aware modes
- Speech recognition permission setup and recovery steps
- Browser remote setup for local-network companion viewing
- External display and mirror output troubleshooting
- App Store launch timing and availability questions
Self-help quick checks
- Verify macOS microphone and speech recognition permissions in Privacy & Security settings.
- Make sure both devices are on the same network when using browser remote output.
- Use Classic mode as a fallback if speech-based modes are unavailable during setup.
Before you email support
Include your macOS version, the FocusCue feature you were using, and whether the issue happened in Word Tracking, Voice-Activated, or Classic mode. That makes troubleshooting much faster.