App Store support
Help for OffRecord when something feels stuck.
Find support for recording, Apple Watch Quick Capture, transcription, Friday AI, privacy, iCloud sync, encrypted exports, and account-free data ownership.
Contact support
Email is the fastest way to get help. Include your iPhone, iPad, or Apple Watch model, iOS or watchOS version, app version, and the steps that led to the issue. Support is handled by the developer, Saransh, so detailed reports help fix problems faster.
Recording or transcription is not working
Confirm that Microphone and Speech Recognition permissions are enabled in iOS Settings. If transcription is unavailable, restart the app and try a short test recording in a quiet environment. Offline transcription depends on Apple's on-device Speech support for the selected language.
Friday insights are missing or sparse
Friday improves as you add more entries. New journals may show fewer patterns until there is enough writing or voice data to analyze communication style, sentiment, topics, and recurring people or places.
Apple Watch captures are not on my iPhone yet
Open OffRecord AI Journal on your iPhone and keep your iPhone and Apple Watch near each other. Captures are saved on the watch first, so they can appear later if your iPhone was unreachable when you saved them.
On Apple Watch, open Recent to check whether a mood, dictated thought, or recording is still waiting to be added to your iPhone journal.
What can I capture from Apple Watch?
Apple Watch Quick Capture supports Mood, Speak, Record, and Recent. It is designed for fast capture only; your full journal remains on iPhone and iPad.
Is my journal data collected?
No. OffRecord AI Journal is built around private, local processing. Journal entries, voice recordings, transcriptions, photos, mood data, Friday data, and Apple Watch captures stay on your devices unless you choose optional iCloud sync through your Apple account.
The app does not require an account and does not use advertising, analytics, or tracking SDKs.
How do I export or delete data?
Use Settings > Export Data to export PDF, JSON, Markdown, CSV, plain text, or an AES-256-GCM encrypted backup. Delete individual entries from the Timeline. To remove local app data entirely, uninstall OffRecord AI Journal. If iCloud sync is enabled, manage iCloud data from your Apple ID iCloud settings.
How does optional iCloud sync work?
iCloud sync uses Apple's CloudKit infrastructure tied to your Apple ID. OffRecord AI Journal does not operate a server and cannot access your iCloud journal data. You can leave sync off and use the app locally.
How do I protect the app with Face ID or Touch ID?
Open Settings inside OffRecord AI Journal and enable App Lock. When enabled, the app uses LocalAuthentication so your journal is protected by Face ID or Touch ID when you return to it.
Can I attach photos?
Yes. You can attach up to five photos per entry. Photo attachments are stored locally in the app sandbox and are not uploaded to an OffRecord server.
Is OffRecord AI Journal a medical or therapy app?
No. OffRecord AI Journal is for private journaling, self-reflection, mood awareness, and personal insight. It is not a medical device, crisis service, therapist, or substitute for professional care.
What should I include in a bug report?
Include your device model, iOS or iPadOS version, app version, what you expected to happen, what happened instead, and any steps needed to reproduce the issue. Do not include private journal content unless you choose to share it.